Privacy Policy

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Effective:  July 1, 2014


We self-certify compliance with:


Our Commitment to Privacy
Amber Road, Inc. ("Amber Road") recognizes and respects the importance of individual privacy and values the confidence of its customers. The globalization of business in this increasing electronic economy makes the collection of personal information of individuals a necessity. It is our goal to balance the benefits of e-commerce with the preservation of individual privacy rights.

Collecting Your Information 
For the purposes of this Privacy Policy, "personally identifiable information" means information concerning a natural person which, because of name, number, personal mark, or other identifier, can be used to identify such natural person, but only to the extent such information is (i) collected by Amber Road through its website located at ("Website") directly from the natural person in question; and (ii) is maintained by Amber Road in an accessible form. In the course of your use of this Website, Amber Road may collect personally identifiable information from you that includes (1) your first and last name, (2) a home or mailing address, (3) an e-mail address, and (4) a telephone number. In some cases, your Internet Protocol (IP) address may constitute personally identifiable information, which may also be collected by Amber Road in the course of your use of the Website.

Generally, you may browse this Website without being required to provide us any of your personally identifiable information. However, in some circumstances, we may request that you provide personally identifiable information. Although your response to such a request is completely voluntary, there are times when you may be required to provide personally identifiable information to us, such as when you access items in our resource library and when you request product demos from us. These functions may not be available to individuals who elect not to provide the information requested.

Use of Your Information 
Amber Road may use the personally identifiable information it collects from you during the course of your use of the Website for a variety of business and marketing purposes including (1) responding to requests for product(s) or product information, (2) processing orders, (3) conducting transactions, (4) for record-keeping and archival purposes pursuant to applicable law, (5) promoting Website development, (6) customer service purposes, and (7) to contact and correspond with you for marketing and other business purposes.

Additionally, pursuant to your acceptance of this Privacy Policy, you hereby acknowledge, agree, and consent to receive e-mail communications from Amber Road for purposes of, among other things, to receive (1) marketing material, promotional offers, events, and news related to Amber Road, (2) legal notices regarding changes to Amber Road online Terms of Use or this Privacy Policy as well as notices for any security breaches involving your personally identifiable information as required by applicable law, and (3) to correspond with you regarding any transactions you may have completed or attempted to complete on the Website or otherwise with Amber Road. Please note that your access or use of the Website or right to purchase products from Amber Road is not conditioned upon your consenting to receive e-mail communications from Amber Road, and that you may opt-out of receiving future e-mail communication from Amber Road by e-mailing your opt-out request to us at

Disclosure of Your Information
Amber Road may share and disclose your personally identifiable information with its (1) business partners, (2) affiliates, (3) subsidiaries, (4) legal representatives, (5) sales agents, (6) independent contractors, and (7) third-party vendors and suppliers for Amber Road's business purposes described above. 

Amber Road reserves the right to share your personally identifiable information to respond to duly authorized information request of governmental authorities or where required by law. We may also provide your personally identifiable information to a third party in connection with the sale, assignment, or other transfer of the business of the Website.

Collecting Your Information Through Cookies 
Some pages on this Website use "cookies," which are small files that are placed on your hard drive by the Website for identification purposes. These files are used for site registration and customization for when you visit the Website. Cookies identify you to the Website and to load your preferences and track the pages you visit. If your browser is set up to automatically accept cookies then your browser will add this small file to your hard drive. Most web browsers allow you to modify the way cookies are handled. You can configure your web browser to warn you when it receives a cookie in order to be given a choice to accept or reject a cookie, or your browser may be configured to automatically refuse cookies. Each browser is different. Refer to the "Help" menu of your browser to learn how to change your cookie preferences. By not accepting cookies, you may have to manually input user IDs and passwords to access certain information on this Website, and some pages may not fully function. 

Third Party Websites
As a convenience to our Website visitors, the Website currently contains links to a number of other websites that we believe may offer you useful information. The policies and procedures described in this Privacy Policy do not apply to those websites. You should contact such websites directly for information on their privacy, security, data collection, and distribution policies.

US-EU & US-Swiss Safe Harbors
With respect to personally identifiable information provided by individuals located in the European Union countries and Switzerland, Amber Road adheres to a self-regulatory program that is designed to comply with the safe harbor privacy principles of notice, choice, onward transfer, security, data integrity, access, and enforcement as set forth by the U.S. Department of Commerce in the U.S.-EU and U.S.-Swiss Safe Harbor Frameworks. For more information about the Safe Harbor Program, and to view Amber Road's certification, please visit

You should first contact us with any complaint regarding our receipt or handling of your personally identifiable information (our contact information is set forth above). If we are unable to resolve your dispute in a mutually satisfactory manner, the dispute shall be submitted to the American Arbitration Association's international division, the International Centre for Dispute Resolution ("AAA/ICDR") for arbitration, pursuant to the AAA/ICDR U.S.-E.U & U.S.-Swiss Safe Harbor Administrative Procedures. 

Your dispute may be filed on-line utilizing the AAA WebFile at You may also file by mail or fax, by completing the appropriate form(s) and forwarding them to AAA/ICDR Case Filing Services. AAA/ICDR Case Filing Services may be contacted as follows:

International Centre for Dispute Resolution
A Division of the American Arbitration Association
Case Filing Services
1101 Laurel Oak Road, Suite 100
Voorhees, NJ 08043
Phone: 856-435-6401
Toll free number in the US 877-495-4185
Fax number 877-304-8457
Fax number outside the US: 212-484-4178
Email box: 

Except as may be required by statute and then only to the extent such requirement cannot, as a matter of law, be waived, in any dispute resolution initiated under this Privacy Policy, the arbitrators will have no authority to award consequential, exemplary, incidental, indirect or special damages, lost profits or punitive or other damages not measured by the prevailing party's actual direct damages. 

Changing Our Privacy Policy 
This Amber Road Privacy Policy became effective as of the date set forth above. Amber Road reserves the right to make changes to this Privacy Policy from time to time. We will update the effective date posted at the top of this webpage and post an updated Privacy Policy for any changes we make. We recommend that all visitors and users of this Website re-visit this Privacy Policy page occasionally to learn of any new privacy practices or changes to our policy. Your continued use of this Website constitutes an act of acceptance of any changes to this Privacy Policy. 

Contacting Us
If you have any questions, comments, or complaints regarding this Privacy Policy, or you would like to correct, amend, or delete your personally identifiable information in our possession, please e-mail us at